icon-account icon-glass

FAQ


Do you deliver?

Yes, we deliver to most of Marin and San Francisco. You can click the Delivery Zone link to see if we deliver to your area.  

Do you charge separately for delivery?

There are no additional charges for deliveries to Sausalito, Tiburon, Belvedere, Mill Valley, and Marin City.  For other areas, small charges may apply.   You may reference our Delivery Zone page and search for your town or zip code to find out if there are any applicable fees.

Are delivery fees the same if I call the shop to order?

Delivery fees are about $7-10 more if you call the shop to place an order because our overhead is greater. The additional overhead includes the time of the person consulting on and processing the order. Still we are always happy to take your phone call particularly if you what to discuss options for a custom design.

When will my flower delivery arrive?

All our flower deliveries to Marin and San Francisco, arrive during the heart of the day [between 10am - 5pm PST].

Can I pay for a precise delivery window?

Yes! If your recipient address is in Marin, we can allow you to request a specific time delivery for an additional fee of $10.  Since this requires logistics coordination, you must call the shop to confirm and place this request.  Give us a call at   415-332-6272  and we’d be happy to help set this up.

Do you offer same-day delivery?

Most recipient addresses in Marin are eligible for same-day delivery.  You ill need to call the shop to request same day delivery.  We will let you know if we can fit you in and an additional $10 fee will be applied to your order.   Currently, we do not take same day orders online, as it requires on-the-fly logistics coordination and confirmation.  You may inquire about same day delivery by calling us at 415-332-6272.

Can I place a custom order i.e. extra large arrangement?

Yes indeed! You can go to the Event & Custom link and click on the link under Custom Orders to submit a request.  If you submit a request before 5pm, we will get back to you that day.  Otherwise you will hear from us the next business day.  Alternatively, you can give us a call at   415-332-6272  anytime during shop hours to place a custom order.  

Do you deliver on weekends?

Online, we only accept order for delivery Monday through Friday.  If you wish to have a weekend delivery, please call the shop and we will try to accommodate you. 

Do you allow pick up? If so, where?

Yes! Although we offer free delivery to many areas, you are also welcome to pick up at our Shop located at 1505 Bridgeway, # 126 Sausalito CA any day of the week except Sundays and designated holidays. Simply input our address as the delivery address in your order details and give us a heads up in the notes regarding what time of day you plan to swing by.  

What happens if I provided an incorrect address for the recipient?

If the shipment has not left our shop yet, you can contact us via email to note the correction. Otherwise, if you provide an incorrect address, we will have to return the arrangement to our workshop.  For re-delivery, we have to charge a re-delivery fee which will be equal to your initial fee plus $10. For example if your initial delivery was $6 to San Rafael, the re-delivery will cost $16.

What is your delivery process if the recipient isn't home?

We do everything on our end to find the safest, most secure location for the flowers at the recipients address. This may include a covered porch for example.  If we feel it's necessary, our  couriers will call the buyer and/or recipient to explain exactly where the special delivery was left.  Only on the rare occasion when the courier cannot find a secure location will the item be returned to the shop.  An example may be a large property with a closed access gate, and no way to reach the house or a secured area.

What are the hours of your physical shop?

We are open 8am-6pm Monday through Thursday, 8am-7pm on Friday, and 9am to 5pm on Saturday.

SUBSCRIPTIONS

Can I change the recipient address for my delivery?

Yes! It’s one of the great benefits of our subscription. You can change the recipient address at no additional charge so long as its within our delivery zone. We simply need at least 24 hours advance notice. Give us a call at   415-332-6272 and we’d be happy to help do this for you.

Can I create a custom subscription?

Yes! We can arrange a consultation with one of our design specialist to review your needs and come up with a plan for you.  When appropriate, we will even visit your home or office to help ensure you get the perfect design plan for your needs. 

WEDDINGS

Do you charge for an initial wedding consultation?

Nope! Your initial in-person consultation is free for any budget of $1,000 or more. Additional in-person consultations are subject to additional charges. We’ll always provide free consult via phone at   415-332-6272. You can start by going to Events & Custom and filling out our wedding form. 

Do you offer wedding packages?

Nope! We believe each wedding should be treated uniquely and our designers try to create new and inspiring pieces for every bride. You can start by  going to Events & Custom and filling out our wedding form. 

Do you have minimums?

Nope! We may not be able to offer in-person consultations for budgets of less than $1,000, but we’re always here to provide the floral. You can start by  going to Events & Custom and filling out our wedding form. 

How can I book my date with you?

We require a 50% deposit upfront to ink your date in our calendar. Due to increasing demand, we typically need the deposit and contract in hand many months to a year in advance. Give us a call anytime at  415-332-6272  to see our availability. You can start by  going to Events & Custom and filling out our wedding form. 

Will you do weddings outside your delivery zone?

Our   delivery zone.  does not apply to weddings.  We have gone as far south as Big Sur or as far North as Napa.  We are willing to work with you to see what works.  You can start by  going to Events & Custom and filling out our wedding form. 

EVENTS

What types of events do you do?

All of them! Whether it’s offering congratulatory bouquets at your commencement or providing the centerpieces for a corporate gala, we’d be happy to help. You can start by  going to Events & Custom and filling out our Events form. 

Will you do events outside your delivery zone?

Our  delivery zone. does not apply to weddings.  We have gone as far south as Big Sur or as far North as Napa.  We are willing to work with you to see what works. You can start by going to Events & Custom and filling out our wedding form. 

PERSONAL SHOPPER

Is there a charge for this service?

There is typically no additional charge for this service.  However, you must pay up front for the item.  All sales are final and non-refundable.