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FAQ


Do you deliver?

Yes, we deliver to most of Marin and San Francisco. You can click the Delivery Zone link to see if we deliver to your area.  

Do you charge separately for delivery?

There are no additional charges for deliveries to Sausalito, Tiburon, Belvedere, and Mill Valley.  For other areas, charges may apply.   You may reference our Delivery Zone page and search for your town or zip code to find out if there are any applicable fees.

When will my flower delivery arrive?

All our flower deliveries to Marin and San Francisco, arrive during the heart of the day [between 10am - 5pm PST].

Can I pay for a precise delivery window?

Yes! If your recipient address is in Marin, we can allow you to request a specific time delivery for a fee of $10.  Since this requires logistics coordination, you must call the shop to confirm and place this request.  Give us a call at 415-332-6272 and we’d be happy to help set this up for you.

Do you offer same-day delivery?

Most recipient addresses in Marin and San Francisco are eligible for same-day delivery for an additional $10 charge. We can accept same-day orders up until 2pm PST for delivery by 5pm PST that day.  Currently, we do not take same day delivery online, as it requires on-the-fly logistics coordination and confirmation. You may inquire about same day delivery by calling us at 415-332-6272.

Can I place a custom order i.e. extra large arrangement?

Yes indeed! You can go to the Event & Custom link and click on the link under Custom Orders to submit a request.  If you submit a request before 5pm, we will get back to you that day.  Otherwise you will hear from us the next business day.  Alternatively, you can give us a call at 415-332-6272 anytime between 8am - 7pm PST [Monday - Friday] to place a custom order.  

Do you deliver on weekends?

We can accept orders for delivery any day except Sunday. That includes Saturday! Event and wedding orders are subject to different delivery availability.

Do you allow pick up? If so, where?

Yes! Although we offer free delivery to many areas, you are also welcome to pick up at our Shop located at 1505 Bridgeway, # 126 Sausalito CA any day of the week except Sundays and designated holidays. Simply input our address as the delivery address in your order details and give us a heads up in the notes regarding what time of day you plan to swing by.  

What happens if I provided an incorrect address for the recipient?

If the shipment has not left our shop yet, you can contact us via email, and to not eh correction.   Otherwise, if you provide an incorrect address, we unfortunately will have to return the arrangement to our workshop. For re-delivery, we have to charge a second re-delivery fee which will vary depending on timing and location to pay for our courier and service department to correct the situation and attempt again.

What is your delivery process if the recipient isn't home?

Our wonderful couriers will always call/leave a voicemail explaining to the recipient exactly where the special delivery was left. We'll do everything on our end to find the safest, most secure location for the flowers before having to return them to our workshop and assess a re-delivery fee.

What are the hours of your physical shop?

We are open 8am-6pm Monday through Thursday, 8am-7pm on Friday, and 9am to 5pm on Saturday.

SUBSCRIPTIONS

Can I change the recipient address for my delivery?

Yes! It’s one of the great benefits of our subscription. You can change the recipient address at no additional charge so long as its within our delivery zone. We simply need at least 24 hours advance notice. Give us a call at 415-332-6272 and we’d be happy to help do this for you.

Can I create a custom subscription?

Yes! We can arrange a consultation with one of our design specialist to review your needs and come up with a plan for you.  When appropriate, we will even visit your home or office to help ensure you get the perfect design plan for your needs. 

WEDDINGS

Do you charge for an initial wedding consultation?

Nope! Your initial in-person consultation is free for any budget of $1,000 or more. Additional in-person consultations are subject to additional charges. We’ll always provide free consult via phone at 415-332-6272. You can start by going to Events & Custom and filling out our wedding form. 

Do you offer wedding packages?

Nope! We believe each wedding should be treated uniquely and our designers try to create new and inspiring pieces for every bride. You can start by going to Events & Custom and filling out our wedding form. 

Do you have minimums?

Nope! We may not be able to offer in-person consultations for budgets of less than $1,000, but we’re always here to provide the floral. You can start by going to Events & Custom and filling out our wedding form. 

How can I book my date with you?

We require a 50% deposit upfront to ink your date in our calendar. Due to increasing demand, we typically need the deposit and contract in hand many months to a year in advance. Give us a call anytime at 415-332-6272 to see our availability. You can start by going to Events & Custom and filling out our wedding form. 

Will you do weddings outside your delivery zone?

Our delivery zone. does not apply to weddings. Although it can get pricey for deliveries as far as south as Big Sur or are far North as Napa, we are willing to work with you to see what works. You can start by going to Events & Custom and filling out our wedding form. 

EVENTS

What types of events do you do?

All of them! Whether it’s offering congratulatory bouquets at your commencement or providing the centerpieces for a corporate gala, we’d be happy to help. You can start by going to Events & Custom and filling out our Events form. 

Will you do events outside your delivery zone?

Our delivery zone. does not apply to events. Although it can get pricey for deliveries as far as south as Big Sur or are far North as Napa, we are willing to work with you to see what works. You can start by going to Events & Custom and filling out our Events form. 

PERSONAL SHOPPER

Is there a charge for this service?

You must pay up front for the item.  All sales are final and non-refundable.  A 10% surcharge with a minimum of $10 is added for the shopping fee.